Staff Archives - The Hospitality Coach https://thehospitalitycoach.net/category/staff/ Personal & Professional Coach Sun, 26 Mar 2023 04:40:22 +0000 en-US hourly 1 https://wordpress.org/?v=6.9.4 https://thehospitalitycoach.net/wp-content/uploads/2023/03/cropped-fav-1-32x32.png Staff Archives - The Hospitality Coach https://thehospitalitycoach.net/category/staff/ 32 32 How to Charm Your Customers So They Come Back Daily https://thehospitalitycoach.net/how-to-charm-your-customers-how-to-start-a-cafe/ https://thehospitalitycoach.net/how-to-charm-your-customers-how-to-start-a-cafe/#comments Thu, 27 Dec 2018 11:36:40 +0000 https://thehospitalitycoach.net/?p=4210 Nobody wants to be treated to a forgettable experience, no matter how good the food is. Whether you’re running a…

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]]> https://thehospitalitycoach.net/how-to-charm-your-customers-how-to-start-a-cafe/feed/ 4 Stop asking staff to do things more than once https://thehospitalitycoach.net/stop-asking-staff-to-do-things-more-than-once/ https://thehospitalitycoach.net/stop-asking-staff-to-do-things-more-than-once/#comments Sun, 09 Aug 2015 01:02:16 +0000 https://thehospitalitycoach.net/?p=153 As cafe owners we’re so often so busy doing what we do that we take little time to assess the…

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]]> https://thehospitalitycoach.net/stop-asking-staff-to-do-things-more-than-once/feed/ 4 How to Cut Your Wage Costs https://thehospitalitycoach.net/howtocutwagecosts/ https://thehospitalitycoach.net/howtocutwagecosts/#respond Fri, 28 Mar 2014 09:29:39 +0000 https://thehospitalitycoach.net/?p=3852 Whether you’re running a restaurant, a cafe or a burger van, wages are one of our biggest costs. It’s easy…

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]]> https://thehospitalitycoach.net/howtocutwagecosts/feed/ 0 Have your staff outpriced themselves? https://thehospitalitycoach.net/staffpayincreases/ https://thehospitalitycoach.net/staffpayincreases/#comments Wed, 27 Mar 2013 23:52:09 +0000 https://thehospitalitycoach.net/?p=214 What a strange question?  Let me explain.  Recently I had one of my longest employed staff members come to me…

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]]> https://thehospitalitycoach.net/staffpayincreases/feed/ 2 Overlooking Customer Service https://thehospitalitycoach.net/overlooking-customer-service/ https://thehospitalitycoach.net/overlooking-customer-service/#comments Wed, 27 Feb 2013 01:14:47 +0000 https://thehospitalitycoach.net/?p=200 By Josh Clifton If you’re in the hospitality industry you know how important customer service is. It’s because that’s all…

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]]> https://thehospitalitycoach.net/overlooking-customer-service/feed/ 1 The Difference between We and I https://thehospitalitycoach.net/the-difference-between-we-and-i/ https://thehospitalitycoach.net/the-difference-between-we-and-i/#respond Wed, 09 Jan 2013 08:43:47 +0000 https://thehospitalitycoach.net/?p=182 I’ve grown to loath the term ‘we’ when people are selling me things or communicating about their company.  It feels…

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]]> https://thehospitalitycoach.net/the-difference-between-we-and-i/feed/ 0 Advertising for Staff – Ads That work https://thehospitalitycoach.net/advertising-for-staff-ads-that-work/ https://thehospitalitycoach.net/advertising-for-staff-ads-that-work/#respond Thu, 08 Nov 2012 21:55:24 +0000 https://thehospitalitycoach.net/?p=176 I recently had a conversation with a friend who was finding that no matter how many people he interviewed or trialed they…

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]]> https://thehospitalitycoach.net/advertising-for-staff-ads-that-work/feed/ 0 Are your promotions having a negative effect on business? https://thehospitalitycoach.net/are-your-promotions-having-a-negative-effect-on-business/ https://thehospitalitycoach.net/are-your-promotions-having-a-negative-effect-on-business/#respond Wed, 14 Sep 2011 02:09:24 +0000 https://thehospitalitycoach.net/?p=170 My wife came home this afternoon after spending a gift voucher she received from me at a beauty salon. (Yes…

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]]> https://thehospitalitycoach.net/are-your-promotions-having-a-negative-effect-on-business/feed/ 0 Why most job descriptions are not good enough when running a café or restaurant. https://thehospitalitycoach.net/why-most-job-descriptions-are-not-good-enough-when-running-a-cafe-or-restaurant/ https://thehospitalitycoach.net/why-most-job-descriptions-are-not-good-enough-when-running-a-cafe-or-restaurant/#respond Thu, 04 Aug 2011 22:23:10 +0000 https://thehospitalitycoach.net/?p=159 Have you ever heard yourself or one of your manages saying “why hasn’t someone put this away?!”  It is all…

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]]> https://thehospitalitycoach.net/why-most-job-descriptions-are-not-good-enough-when-running-a-cafe-or-restaurant/feed/ 0 A Barista Hiring Strategy That Works https://thehospitalitycoach.net/a-barista-hiring-strategy-that-works/ https://thehospitalitycoach.net/a-barista-hiring-strategy-that-works/#comments Fri, 24 Jun 2011 01:49:25 +0000 https://thehospitalitycoach.net/?p=90   The barista in a café is so often overlooked or undervalued.  Today I will discuss the importance of a…

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