Under Utilising Email Signatures in Marketing
This post isn’t about ensuring that you have a signature with your name and phone number on it. Today I
Dropbox – An Easy File Backup Solution
What I’m going to write about today is not a plug for a product I don’t get any kickbacks for
Have your staff outpriced themselves?
What a strange question? Let me explain. Recently I had one of my longest employed staff members come to me
Be Unreasonable!
We all know how important it is not to slip into routine, and become complacent with our business. Walking into
Overlooking Customer Service
By Josh Clifton If you’re in the hospitality industry you know how important customer service is. It’s because that’s all
Top Smarter Business Ideas Blogger!
Thank you to everyone who voted for this blog. I must admit I’m completely stunned at the win and massively grateful to
Top 25 Small Business Blog?!
Wow! How exciting is this? The Hospitality Coach has been Nominated as a Top 25 Finalist in the Smarter
The Difference between We and I
I’ve grown to loath the term ‘we’ when people are selling me things or communicating about their company. It feels
Advertising for Staff – Ads That work
I recently had a conversation with a friend who was finding that no matter how many people he interviewed or trialed they
Are your promotions having a negative effect on business?
My wife came home this afternoon after spending a gift voucher she received from me at a beauty salon. (Yes
Is your cafe or restaurant website serving its purpose?
It almost seems like a trend now amongst business owners to jazz up their cafe or restaurant websites with music,
Do you buy or start your own café?
The first question we’re often faced with is the dilemma of buying a pre-established cafe or starting and opening our